How can we help?
We read every message — usually responding within 1-2 business days.
Email us
support@subyapp.comSupport
Frequently asked questions
Is Suby free?
Yes — track unlimited subscriptions from our catalog, free forever, with no ads. Suby Premium starts with a 7-day free trial, then adds custom services, encrypted cloud backup, and spending statistics for $1.99/month or $14.99/year.
Is my subscription data private?
Yes. By default, all your subscription data is stored only on your device. If you use cloud backup, your data is stored in a private area that only your account can reach, encrypted in transit and at rest. It is not end-to-end encrypted — see the privacy page for exactly what leaves your device.
How do I move my subscriptions to another device?
Sign in with email in Settings, then Account and back up. Suby does not sync continuously — it saves an encrypted backup you can restore on any device signed in to the same account. Cloud backup is a Premium feature.
Is Suby on iOS?
Yes — download Suby on the App Store. Same app, same features, same privacy by default as the Android version.
Can I switch between Android and iOS?
Yes. Sign in with email on the Android app and back up; install the iOS app, sign in with the same email, and restore. No data lock-in either way.
Will Suby charge me automatically for subscriptions I track?
No. Suby is just a tracker — it does not have access to your bank, your cards, or your subscription providers. It simply reminds you when renewals are coming so you can manage them yourself.
Does Suby work offline?
Yes. Tracking, viewing, and notifications all work offline. The only things that need the internet are live exchange rates and optional cloud backup.
How do I cancel Suby Premium?
Suby Premium is billed by your app store. To cancel:
- Google Play: Play Store, then menu, then Subscriptions, then Suby, then Cancel
- App Store: Settings, then your name, then Subscriptions, then Suby, then Cancel
Your Premium features remain active until the end of the current billing period.
Can I export my data?
Yes. Go to Settings, then Export to download your subscriptions as a CSV file. You can open this in any spreadsheet app or import it into other tools.
Does Suby support my currency?
Suby supports all major world currencies and uses live exchange rates to convert subscriptions to your home currency. If you can't find a specific currency, let us know.
I have a feature request — where do I send it?
Email support@subyapp.com with your idea. We read every request and use them to plan future releases.